Business Continuity

Motir Services, Inc. (”Motir”) has a comprehensive business continuity program in place, which we review, update and test on a regular basis. The plan provides for continuation of customer service in the event of various types of interruption to our facilities and services, although obviously, we cannot plan for or guarantee against all contingencies.

Motir’s policy is to respond to significant business disruptions by safeguarding employees’ lives and the firm’s property, making a financial and operational assessment, quickly recovering and resuming operations, protecting all of the firm’s books and records, and ensuring that our customers can continue to transact business with us.

Examples of potential scenarios that might cause some changes to our regular business operations are most often weather-related. However, a power outage due to the power company being unable to supply electricity at our primary facility for almost any reason should not disrupt our service to our customers. Our primary facility has multiple layers of power supply, including battery and diesel generator power supplies. In the event our primary facility became unavailable for any reason, we would transition to a separate back-up location.

We maintain a primary center and a back-up facility in separate locations for our data center and our customer service operations, and, in an emergency, can conduct relevant operations from either facility although, depending on the circumstances, on a reduced scale (in some cases, a much-reduced scale) in each case at the back-up facility. External threats or damage to our primary facility would cause us to transition immediately to our back-up facility with some, but in many cases minimal, disruption to services.

No contingency plan can eliminate all risk of service interruption. Nevertheless, we assess and update our plans to mitigate risks to the extent reasonable. In creating our Business Continuity Plan, certain assumptions have been made such as alternative facilities being accessible, sufficient personnel being available, and external organizations including government agencies being operational. If these assumptions are not valid under particular circumstances, we will evaluate possibilities for minimizing the disruption to services as feasible at that time, and will promptly provide customers with information about how to access our services.

We will update the BCP as needed in the event of changes to our business processes, technology and staff. We will continue to post updated information on our website.